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Privacy Policy

 

 

 

We Share Your Concerns About Safeguarding Personal Information

ITCVapes fully understands the need to protect your personal information while online and has developed this policy as a means to provide you with the utmost privacy possible. This Privacy Policy (referred to later as "Policy") describes our practices regarding the collection and use of information throughout our website, located at www.itcvapes.com (referred to later as the "Site"). By using the Site or obtaining any product or service through this Site, you agree to the limited collection and use of information as outlined in this Policy. If you do not agree to this Policy, please do not use the Site.

We may from time to time update this Policy to reflect changing technology and other factors. We will notify you of changes to the Policy by posting the updated Policy on this page. We ask that you bookmark and periodically review this page to ensure that you remain familiar with the most current version of the Policy. You can determine when this Policy was last revised by checking the "Effective Date of Current Policy" legend at the top of the Policy.

itcvapes.com collects two basic types of information during your visits to our Site.

First, we collect non-personally identifiable information. This is general information that cannot be traced to individuals and contains no personalized data, think of it as a simple census form. When visitors come to our Site, we collect and aggregate information indicating, which page(s) a visitor clicks on and the number of visitors visiting itcvapes.com.

Second, we collect personally identifiable information as needed to provide you with requested services and to process any order you might place. In general, our Site uses an order form; a registration form and a newsletter request form so that you can request information, products and services from us. These forms require that you provide us with personally identifiable information, such as your name, email address, physical address, telephone number, and credit card number, to receive the requested service.

Further, when you use the Site to purchase a product or service as a gift, we will collect from you personally identifiable information regarding the gift recipient or potential gift recipient so that we can deliver the gift to them if requested.

Please take some time to familiarize yourself with the different ways that itcvapes.com uses the information that we gather. Keep in mind that, while we encourage all third parties involved in running our business to adhere to our policies regarding the privacy of our visitors and to handle personally identifiable information in a responsible manner, we cannot and do not assume any responsibility for any actions or omissions of third parties, including the manner in which they use information received either from itcvapes.com or independently.

Personally identifiable information

itcvapes.com uses personally identifiable information collected from you to complete transactions initiated by you, particularly the sale and delivery of products and services. Your personally identifiable information is also used to get in touch with you when necessary regarding questions about any order you might place. We may also use personally identifiable information to contact you to make sure you are satisfied with our goods and services or to find out how we can serve you better. Your decision to participate in any survey or questionnaire about this is completely voluntary. 

Financial information (credit card numbers, credit card expiration dates, billing address, and so forth) is used solely to bill you for products and services and we make every effort to keep your information secure from theft or fraud. We use industry standard encryption technologies, and all credit card / bank information submitted on this web-site is transmitted directly to our merchant bank and never stored locally on the itcvapes.com servers. As a further precaution, In The Clouds staff has no access to your financial information, only the owner of the company has access to our merchant processing interface.

If you join our Newsletter you may, from time to time, receive information from us regarding new features, new products and services and special offers we think you'll find valuable. If you'd like to opt out of receiving future mailings from itcvapes.com, please respond with an email titled "please cancel".

Special instances when we might use personally identifiable information are discussed below.

Gift Recipients

As noted above, we collect personally identifiable information regarding gift recipients and people to whom you may wish to give gifts in the future. This is done in order to accommodate proper gift delivery to such recipients and remind you of upcoming gift-giving occasions. We do not sell or rent any personally identifiable information that you provide to us about such persons.

Service Providers

We work with third parties who provide services, including but not limited to website hosting, order processing and fulfillment, credit card clearance, e-commerce affiliation, data analysis, emailing and other services of an administrative nature. Personally identifiable information, including financial information, is shared with such third parties for the purpose of providing such services and is limited to the intended purpose only.

We do not disclose an individual customer's personally identifiable information to third parties for any third-party marketing purposes. If you have been contacted by anyone other than In The Clouds, who is privy to information you provided us, please contact our customer service department immediately and we will do everything in our power to investigate the issue. In addition, we also allow you to decide whether you want to receive further marketing information from us. If you do not want itcvapes.com to send you announcements or special offers by email, please respond with an email titled "Unsubscribe".

Itcvapes.com sometimes administers online surveys in connection with the Site in which we ask you for demographic information and opinions. We do not ask you for personally identifiable information as part of a survey. We use the collected survey data on an aggregated basis to better understand the needs of all of our customers.

itcvapes.com may send to you periodic announcements regarding status updates, service changes concerning the Site and other administrative matters.

Subject to applicable law, we reserve the right to release information concerning any Site visitor where such visitor is believed to be in violation of his or her obligations to us, is partaking (or is suspected of partaking) in any illegal activity, in response to civil subpoenas and discovery requests, to protect the interests of itcvapes.com, our customers or others, and as otherwise permitted or required by law as regards to these special cases.

Emails from itcvapes.com or its business partners, and the Site itself, may contain links to other Internet websites, including sites that may or may not be owned or operated by itcvapes.com. Unless otherwise explicitly stated, we are not responsible for the privacy practices or the content of such websites, including such sites’ use of any information (such as IP number, browser type or operating system) collected when email recipients or Site visitors click through links to those sites. If you visit such websites, we encourage you to become familiar with the privacy practices of the sites to ensure a safe browsing experience.

Itcvapes.com seeks to use reasonable security measures to help protect against the loss, misuse and alteration of personally identifiable information that is under our control. Unfortunately, no security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure. As a result of the foregoing, while we seek to protect your personally identifiable information, we cannot guarantee the security of our servers, the means by which information is transmitted between your computer and itcvapes.com’s servers, or any information provided to us or to any third party through or in connection with the Site. You provide all such information at your own risk, but please remember that these risks can be minimized by using responsible browsing habits such as the use of anti-virus software and similar protection measures.

If you have signed up for an account with itcvapes.com, you may update your mailing address, email address, name changes or telephone number by visiting the homepage and clicking "My Account" located at the top of the page. 

If you have any questions about this Policy, the data collection and usage practices of this Site, or your dealings with this Site, or if you wish to report a violation of this Policy, you can mail us at:

ITCVapes
40 FireFalls Rd.

Gouverneur, NY 13642

 

Contact Us

itcvapes.com is committed to quality customer experience. We constantly review your feedback to find ways to improve and enhance your shopping experience. You can tell us what you think by sending us an email at info@itcvapes.com